There might be few scenarios when certain changes are not showing in the system immediately after the change has been made e.g.
- New questions are not showing on the candidate application
- Updated information is not showing on the careers site
The real life scenario would include:
- Recruiter updated killer questions in the back office but the change does not reflect in the application form
- Recruiter updated vacancy information e.g. salary or location but when checked in the careers portal the change is not reflected
This is attributed to cache.
What is cache?
Cache is a place to store something temporarily in a computing environment.
Usually a cache is set to update every 30-60 minutes and that depends on the individual set-up of your system.
The problem of the changes not appearing can be resolved by waiting a maximum of 60 minutes before checking if the change is reflected in the live system.
I am not sure what setting do we have on our system. How can I check that?
This information is not displayed anywhere in the back office. Please submit a request via Zendesk help centre and our support team will check the current setting on your system.
I have made the changes, waited a maximum of 60 minutes but the changes do not appear. What do I need to do?
Please submit a request via Zendesk help centre explaining what kind of change you have made.