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Email shows as failed in the audit trail

There might a number of reason why emails show as failed in the audit trail. Some of them include:

  • Candidate email is incorrect i.e. does not contain @ sign
  • User added a substantial attachment to the email template
  • Incorrect use of merge fields (if unsure how to use merge fields please contact Advorto support for assistance)
  • Incorrect identity (sent "from" field)
  • It is possible there was a technical issue with the system (if that is suspected please contact Advorto support immediately to remedy the problem)
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