How to troubleshoot problems with links in emails?
* This is likely to be because either the link is wrong or the candidate’s email client has corrupted the original link somehow
* First go to the candidate’s audit trail and confirm that the link is correct, so we can confirm there is not a problem with the template:
- Go to the Candidates tab and search for the candidate
- Click the audit icon for the candidate
- Click the View link for the email the candidate is having problems with
- Right-click on the link in the email and choose Open link in new window
- Confirm the link works and contact Advorto Support if it doesn’t
* If the link works fine in the audit trail:
- Advise the candidate to just go to the careers section of your website and login to their account using the email and password they provided when they registered as the relevant links will also available there.